Refund/Return Policy
Returns/Refunds/Exchanges:
In general, unless they arrive to you damaged, coffee orders are not eligible to be returned, refunded, or exchanged once they have been roasted and/or shipped. To allow for optimum freshness and the best flavor experience, roasting typically occurs 2-5 days (depending on roast level) prior to being shipped.
Once your coffee order has been roasted, it cannot be refunded/cancelled, but the customer may still refuse delivery if they submit the request in writing to percussivecoffee@outlook.com or via our "Contact Us" webpage. But who would ever refuse coffee? :D
Coffee Subscriptions: Subscription memberships may be cancelled at anytime. However, if your account has been charged for an upcoming order and your coffee has been roasted, your order is not eligible for refund and will ship to you, even after cancellation. You must cancel your subscription at least 72 hours before the ship date (Current ship dates: 1st or 15th of each month)
For one-time (non-subscription) orders, a refund will be issued only if:
1) The customer cancels the order at least 3 business days (72 hours) prior to the ship date (1st or 15th of each month, whichever is closer/upcoming)
2) The item arrives damaged and the customer is able to provide picture evidence via email.
We understand extenuating circumstances arise! If you ever have any questions regarding your order, please feel free to reach out to us at percussivecoffee@outlook.com and we will always attempt to make things right!
To the beat of your soul,
Tyler Thoms,
Owner, Operator